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A Process Capability Approach to Information Systems Effectiveness Evaluation

ISSN: 1566-6379
Journal from gdlhub / 2012-06-22 14:10:54
Oleh : Sevgi Özkan , Academic Conferences Limited
Dibuat : 2012-06-22, dengan 1 file

Keyword : Information systems quality, Information systems effectiveness, Assessment, Software process maturity, Process capability.
Url : http://www.ejise.com/volume9/issue1/p7
Sumber pengambilan dokumen : Internet

While defining or measuring the effectiveness of the information systems (IS) function has proven

complicated, further effort on refining IS assessment is essential for the effective management and continuous

improvement of both the IS function and the organisation. In addition, an effort to investigate the relationships among the

established IS assessment tools to better reconcile their existing differences is warranted. This paper aims to clearly

differentiate the notions of ‘Software’ from ‘Information Systems’. A new IS assessment model is proposed to provide a

more holistic view on how IS quality may be assessed by means of a process capability understanding of evaluating IS

effectiveness within the organisational context.

Deskripsi Alternatif :

While defining or measuring the effectiveness of the information systems (IS) function has proven

complicated, further effort on refining IS assessment is essential for the effective management and continuous

improvement of both the IS function and the organisation. In addition, an effort to investigate the relationships among the

established IS assessment tools to better reconcile their existing differences is warranted. This paper aims to clearly

differentiate the notions of ‘Software’ from ‘Information Systems’. A new IS assessment model is proposed to provide a

more holistic view on how IS quality may be assessed by means of a process capability understanding of evaluating IS

effectiveness within the organisational context.

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