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Using the Balanced Scorecard to Evaluate ICT Investments in Non profit Organisations

ISSN: 1566-6379
Journal from gdlhub / 2012-06-22 13:51:13
Oleh : Renata Paola Dameri , Academic Conferences Limited
Dibuat : 2012-06-22, dengan 1 file

Keyword : nonprofit –investment decisions – balanced scorecard – multidimensional evaluation
Sumber pengambilan dokumen : Internet

For nonprofit organizations (NPO’s), ICT is crucial to fulfil their social objectives. However, it is rare that

ICT investments have monetary returns; ICT also has indirect impact on the social activity of NPO’s. So it is very

difficult for them both to decide about ICT investments and to evaluate their contribution to performance. NPO’s

should therefore define an appropriate evaluation framework, to understand if, where, what and how much to

invest in ICT, to better achieve their mission. The evaluation framework described in this paper is based on the

peculiar characteristics of nonprofit organizations, on the multidimensional evaluation criteria and on the balanced

scorecard, adapted to the specific nature of nonprofit activities.

Deskripsi Alternatif :

For nonprofit organizations (NPO’s), ICT is crucial to fulfil their social objectives. However, it is rare that

ICT investments have monetary returns; ICT also has indirect impact on the social activity of NPO’s. So it is very

difficult for them both to decide about ICT investments and to evaluate their contribution to performance. NPO’s

should therefore define an appropriate evaluation framework, to understand if, where, what and how much to

invest in ICT, to better achieve their mission. The evaluation framework described in this paper is based on the

peculiar characteristics of nonprofit organizations, on the multidimensional evaluation criteria and on the balanced

scorecard, adapted to the specific nature of nonprofit activities.

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