GDL

Common Gaps in Information Systems

Information systems and databases in six Finnish organizations are evaluated in this multiple case

study research. The main idea of the research was to describe the main gaps in information systems in the case

organizations. In each case the gaps are presented with authentic descriptions. The research identified altogether

seven different categories of gaps. These are first abstracted to four common categories of gaps: 1) data, 2)

infrastructure, 3) turning data into information and 4) people working with the information systems. Finally, the four

categories are further abstracted to two common categories of gaps: 1) information and 2) infrastructure.

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