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Understanding the Impact of Enterprise Systems on Management Decision Making

Enterprise systems have been widely sold on the basis that they reduce costs through process


efficiency and enhance decision making by providing accurate and timely enterprise wide information. Although


research shows that operational efficiencies can be achieved, ERP systems are notoriously poor at delivering


management information in a form that would support effective decision-making. Research suggests managers


are not helped in their decision-making abilities simply by increasing the flow of information. This paper calls for a


new approach to researching the impact of ERP implementations on global organizations by examining decision


making processes at 3 levels in the organisation (corporate, core implementation team and local site).

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