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The Influence of net Benefits on Collective, Innovative, Configural System use: a Case Study of Small-to-Medium Enterprises

1566-6379
Journal from gdlhub / 2017-08-14 11:52:31
Oleh : Carla Wilkin, Monash University, Victoria, Australia
Dibuat : 2012-06-22, dengan 1 file

Keyword : collective use, work-arounds, innovative use, configural use, small-to-medium enterprises, net benefits
Subjek : The Influence of net Benefits on Collective, Innovative, Configural System use: a Case Study of Small-to-Medium Enterprises
Url : http://ejise.com/volume12/issue2/p129
Sumber pengambilan dokumen : Internet

In today’s business world, Small-to-Medium enterprises (SMEs) increasingly join their larger


counterparts in regarding use of Information Technology (IT) and Information Systems (IS) as fundamental to


business operations. For SMEs, investment in packaged software that has not been customized to individual


enterprise needs, allows ready access to much of the IT function enjoyed by their larger counterparts. However,


given these systems are not exclusively tailored to the enterprise and further given the collective nature of the


work-place in these enterprises, the likelihood increases for work-arounds and unexpected usage to occur to


manage enterprise needs. Studies that explore system use typically focus on individual use. Using an interpretive


case study approach, this study considers users of a common system in individually owned SMEs to explore


evidence of collective, innovative, configural (CIC) use, the causes of this and its impact on fellow workers.


Results provide insight into the role of systems as dynamic business tools and show that despite impacts on


financial and operational reporting, CIC use occurs for reasons of operational efficiency and also out of frustration


with system functionality. This provides some insight into attitudes concerning Use and Net Benefits in the IS


Success Model, which in turn informs system evolution

Deskripsi Alternatif :

In today’s business world, Small-to-Medium enterprises (SMEs) increasingly join their larger


counterparts in regarding use of Information Technology (IT) and Information Systems (IS) as fundamental to


business operations. For SMEs, investment in packaged software that has not been customized to individual


enterprise needs, allows ready access to much of the IT function enjoyed by their larger counterparts. However,


given these systems are not exclusively tailored to the enterprise and further given the collective nature of the


work-place in these enterprises, the likelihood increases for work-arounds and unexpected usage to occur to


manage enterprise needs. Studies that explore system use typically focus on individual use. Using an interpretive


case study approach, this study considers users of a common system in individually owned SMEs to explore


evidence of collective, innovative, configural (CIC) use, the causes of this and its impact on fellow workers.


Results provide insight into the role of systems as dynamic business tools and show that despite impacts on


financial and operational reporting, CIC use occurs for reasons of operational efficiency and also out of frustration


with system functionality. This provides some insight into attitudes concerning Use and Net Benefits in the IS


Success Model, which in turn informs system evolution

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